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Privacy Policy

Last updated: 2/25/2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes:

  • Account Information: Name, email address, password, and billing information when you register.
  • Usage Data: Information about how you use our services, including files uploaded, API calls, and interactions with our platform.
  • Communication Data: Messages you send to us through contact forms or support channels.

2. Automatically Collected Information

When you use our services, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Log Data: Access times, pages viewed, and other usage statistics.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI and cloud hosting services
  • Process transactions and manage your account
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

  • Service Providers: We may share information with third-party service providers who assist us in operating our platform (e.g., payment processors, email services).
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Secure data centers and infrastructure

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

7. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Request deletion of your data
  • Opt out of marketing communications
  • Data portability

To exercise these rights, contact us at privacy@vgen.cloud.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active and for a reasonable period thereafter.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this privacy policy, please contact us at privacy@vgen.cloud.